Contact information
📞 Contact Policy
Effective Date: 07/25/25
At JazminThobe, we value clear and timely communication. This Contact Policy outlines how you can reach us, our response time expectations, and how we handle inquiries and feedback.
📬 Contact Methods
You can reach us through the following channels:
-
Email: JazminThobe@gmail.com
-
Phone/WhatsApp: +1 (813)-293-8065
-
Contact Form: Available on our website under the "Contact Us" section
-
Social Media: JazminThobe on all platforms such as Facebook, Instagram, Etsy & more!
🕒 Business Hours
We respond to inquiries during our regular business hours:
Monday to Sunday: 12:00 PM – 9:00 PM EST
⏱ Response Times
We aim to respond to all messages within:
-
Email inquiries: Within 24–48 business hours
-
Phone/WhatsApp: During business hours only
-
Social media messages: Within 24-48 business hours
During high-traffic periods (like holidays or launches), response times may be slightly delayed, but we will do our best to stay in touch.
⚠️ Urgent Matters
For urgent inquiries (order issues, payment errors, shipping problems), please mark your email as "URGENT" in the subject line or reach out via WhatsApp for faster service.
❗ Inappropriate Communication
We reserve the right to decline service or stop communication if messages include:
-
Abusive or threatening language
-
Spam or unsolicited offers
-
Repeated messages outside of policy guidelines
💬 Feedback & Suggestions
We welcome your feedback! Whether it’s praise, a concern, or a suggestion — please feel free to reach out. Your voice helps us grow and serve you better.
📝 Policy Updates
We may update this Contact Policy from time to time to reflect improvements or changes in our communication practices. Please check back for the latest version.